Can't sign in? Fix confirmation, password and account mix-ups

Missing confirmation email, a forgotten password, or an empty cookbook after signing in? Here is how to get back into the CookEase account that has your recipes.

Works oniPhoneAndroidWebUpdated October 10, 2026

In short

Sign in the same way you signed up: Google, Apple or email. With the same email address they all lead to the same account.
Apple's Hide My Email gives CookEase a different, private address, so it opens a separate account. If your cookbook looks empty, sign out and try the method you used first.
New email accounts must be confirmed from the email we send. On the website you can ask for a new confirmation link from the sign-in page.
Forgot your password? Click Forgot password? on the website sign-in page. The link we email you opens a page where you set a new password, which then works on the website and in the app.

Your recipes belong to one CookEase account, and every way of signing in has to lead back to it. Most sign-in trouble comes down to three things: signing in a different way than you signed up, an email that has not been confirmed yet, or a forgotten password.

The CookEase sign-in page with Sign in with Google, Sign in with Apple, email and password boxes and a Forgot password? link — The website's sign-in page. The apps offer the same three ways: Google, Apple and email.

Sign in the way you signed up

CookEase accounts are tied to an email address. If you signed up with Google, Apple or an email and password, using the same email address takes you to the same account. The usual mix-up is ending up with a second, empty account:

This opens a different account

Signing in with Apple and choosing Hide My Email, signing in with a different Google account, or creating a new email account with another address. CookEase sees a new email, so it makes a new, empty account.

This finds your recipes

Using the same button and the same email address you used the first time. Not sure which? Log out and try each one: Google, Apple, then email.

Apple's Hide My Email

When you sign in with Apple, Apple can hide your real address and give CookEase a private one instead (it ends in privaterelay.appleid.com). That address is different from your Gmail or work email, so it is a separate CookEase account. If you saved recipes with Apple and Hide My Email, keep using Apple. If you signed up with your real email, choose Share My Email when Apple asks, or use the email button.

Confirm your email

New accounts made with an email and password need to be confirmed before you can sign in. Right after signing up, CookEase sends an email with a Confirm Your Email button. Tap it, then sign in. (Google and Apple accounts skip this step.)

Can't find it?

1
Look everywhere
Check your spam or junk folder and any Promotions or Updates tab, and search your inbox for "CookEase". Email can take a few minutes to arrive.
2
Ask for a new link on the website
Go to cookeaseapp.com/login and sign in with your email and password. CookEase says Your email address has not been confirmed yet. and offers Send me a new confirmation link. Click it, then open the newest email.
3
Use the newest link
Confirmation links do not last forever, so always open the newest email. If it brings you back to the sign-in page with Your email is confirmed. Sign in below and you're all set., sign in and you are done.

In the app, signing in before confirming shows Please confirm your email first - check your inbox for the confirmation link. To get a new link, use the website as above.

Forgot your password

Password resets start on the website, on any phone or computer.

1
Open the sign-in page
Go to cookeaseapp.com/login and click Forgot password? under the password box.
2
Send the reset link
Enter the email you signed up with and click Send reset link. CookEase confirms that a link is on its way if an account exists for that email.
3
Open the email
Tap Reset Your Password in the email from CookEase. It opens Set a new password on the website, in any browser.
4
Choose your new password
Type it twice (at least 6 characters) and click Save new password. CookEase says Your password is changed and you are signed in on that browser.
5
Sign in on your phone
In the CookEase app, log in with your email and the new password.

Forgot password? on the website's sign-in page.

The Set a new password page with New password and Confirm new password boxes and a Save new password button — The page the reset link opens.

The link says it has expired

Reset links work once and only for a day, and opening an older email after asking for a new link does not work either. If the page says This link has expired, type your email into the box on that page and click Send a new link, then open the newest email.

Messages you might see

Incorrect email or password. Please check them and try again. Check the email for typos, try Google or Apple if that is how you signed up, or use Forgot password?.
This email address is already registered. Please try signing in instead. (website) or An account with this email already exists. Try logging in instead. (app). You already have an account: sign in rather than signing up.
Too many attempts. Please wait a minute and try again. Wait a minute before the next try.
Your session has expired. Please refresh the page or sign in again, then retry. Refresh the page or sign in again. Nothing is lost.
That link has expired or has already been used. (website sign-in page) A sign-in or confirmation link from an email only works once and for a limited time. Sign in with your email and password, or choose Forgot password? for a new link.
We couldn't connect. Please check your internet connection and try again. Check your Wi-Fi or mobile data.

Device notes

The app uses Apple's own Continue with Apple button, plus Log in with Google and email. Start a password reset on the website (see above), then log in to the app with the new password.

Still locked out? Write to us through Help and feedback (or email info@cookeaseapp.com) with the email address you signed up with.

Questions people ask

I signed in and my cookbook is empty. Where are my recipes?

You are most likely in a second account. This happens when you sign in a different way than you signed up, for example with Apple using Hide My Email, or with a different email address. Log out, then sign in with the method and email you used first. If you are not sure, try each one. If you made two accounts by accident, contact us through Help and feedback.

I never got the confirmation email. What do I do?

Check your spam or junk folder and any Promotions tab, and search your inbox for CookEase. On the website, try to sign in: CookEase tells you the email is not confirmed and offers Send me a new confirmation link. Links do not last forever, so always use the newest one.

Can I reset my password in the app?

Start on the website: open cookeaseapp.com/login in your phone's browser, choose Forgot password? and open the link in the email. It lets you set a new password, and then you log in to the app with it.

The reset link says it has expired. What now?

Reset links work once and only for a day. Enter your email on that page and click Send a new link, then open the newest email from CookEase.

Why does it say "Incorrect email or password" when I am sure the password is right?

Check the email for typos first. If you signed up with Google or Apple, you may never have set a password: use the Google or Apple button instead. Otherwise use Forgot password? on the website.

Sign up says the email is already registered. Why?

You (or someone using your email) already created an account with it, possibly with Google or Apple. Use Sign in instead, with the method you used before, or use Forgot password? on the sign-in page.

Can I change the email address on my account?

Not from the app or the website. Contact us through Help and feedback and choose Account or Billing Help, and we will help you move your account to the new address.

Was this helpful?

Manage your account: sign in, password, name and log outHow to sign in with Google, Apple or email, reset or change your password, change your display name and avatar, change your email address and log out on each device.Get CookEase on your iPhone, Android phone and computerDownload CookEase from the App Store, join the Android early access on Google Play, or use it in any browser at cookeaseapp.com. One account keeps your recipes the same everywhere.Contact CookEase supportSend a message to the CookEase team from Help and feedback (account menu on the website, More in the app) or email info@cookeaseapp.com. Here is what to include so we can help fast.

Still stuck?

Tell us what happened and a real person on the CookEase team will get back to you, usually within a day.

Send us a message info@cookeaseapp.com