Privacy Policy

OUR COMMITMENT TO PRIVACY

This Privacy Policy outlines the commitment of CookEase ("we," "us," or "our") to protect your personal information.

In this Privacy Policy, "we" and "us" refers to CookEase and its subsidiaries, and "you" refers to any individual about whom we collect personal information.

This Privacy Policy applies to our websites and our Apps (collectively, the "Service"). It applies to our users located in all countries in which we do business.

We comply with all relevant privacy laws applicable to us.

OUR PRIVACY POLICY

Our Privacy Policy sets out how we look after personal information. It explains the kinds of personal information that we collect, and why we collect it. It also describes how we hold, use, and disclose personal information.

By registering as a user for or using our App or our website ("the Service"), or by providing personal information to us including through a registration process, you agree to the terms of our Privacy Policy. If you do not agree to our Privacy Policy, please do not use the Service.

When you agree to the terms of our Privacy Policy, you consent to the collection, use, storage and disclosure of your personal information as described in our Privacy Policy.

THE PERSONAL INFORMATION THAT WE COLLECT

We collect personal information in the provision of our products and services, including the marketing of our products and services. We collect personal information so that we can provide products, services and information to our customers and potential customers.

We also collect information where we are required to do so by law.

We do not knowingly collect information from or direct any of our content specifically to children under the age of 18. If you are under 18 years of age, please do not provide your personal information to us.

The types of personal information we collect depends on the circumstances in which the information is collected. The types of personal information we collect may include:

Your name and contact details, including email, address, mailing address, and mobile number
Identification details, such as date of birth
Information regarding your use of or interest in our products and services
How you make payments to us in any transaction, such as payment details. This could include bank account and debit or credit card details
Your transaction history with us
Records of communications and dealings with you, such as emails, text, SMS, chat, telephone, and in-person communications
Information regarding your use of the Service
Authentication data, including your username and password when you log in via the Service, and the equivalent details as well as an authentication token in respect of your accounts with any third-party websites who have integrated into our platform (for example, social media sites)
Profile information if you set up an account with us, including any information that you add to any profile that you create through the Service, such as photos and information about yourself
Information you voluntarily provide about yourself, such as food preferences, lifestyle choices, cuisine choices, nutritional goals and preferences, dietary information, and grocery shopping patterns
Your device’s geo-location when accessing the Service
Advertising data such as information about your preferences in receiving marketing materials from us and third parties, and your communication preferences
Data related to groceries or food, such as information relating to any products that you select from a shopping list for purchase from a third-party site (e.g., Instacart)
Information we may collect as part of a survey, customer feedback request, or a competition
Information that you provide to us, for example, for verification purposes or as evidence in respect of a complaint
Other information that you provide to us during the course of business

You have no obligation to provide information to us, but if you do not provide certain information to us, you may not be able to use the Service.

ONLINE SERVICES AND USAGE DATA

When using our Service, our Service may automatically collect information about you and how you use our Service. We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

We may collect information such as:

Usernames and passwords that you create to access the Service
Which functions and features you use and how you use them
Which pages you visit on our website
Device information, such as the model and ID of the device you use, operating system, telephone number, and mobile phone network
Server log information, such as details of how you used the service, IP address, hardware settings, browser type, browser language, the date and time of your use, and referral URL
Information that may uniquely identify your browser or your account
Location information
Information relating to your visits to other websites where we have a relation with the other website
Shopping lists you create, recipe interactions, and grocery transactions you may complete via the Service

We may use your IP address or domain name for internal traffic monitoring and capacity management purposes or to otherwise administer our Service. No personal information is obtained; rather, the patterns and usage of our Service may be tracked for the purposes of providing improved service and content based on aggregate or statistical review of user traffic patterns.

We may use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs. These technologies help us track your usage and remember your preferences.

Information collected by the Google Analytics cookie or tracking tag is transmitted to, and stored by, Google in accordance with its privacy practices. To opt out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout

Our Service may contain links to other websites, and you may cite recipes located on other websites. We are not responsible for the privacy practices or the content of other websites. The privacy practices applicable to other websites may differ substantially from ours. Please read the privacy policy of any other websites you visit before using them.

We do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

Tracking Technologies and Cookies

Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze the Service. The technologies we use may include:

Cookies or Browser Cookies. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of the Service. Unless you have adjusted your browser setting so that it will refuse Cookies, the Service may use Cookies.
Web Beacons. Certain sections of the Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be Persistent or Session Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

SENSITIVE INFORMATION

Sensitive information includes information about your health, racial or ethnic origin, religious beliefs, and criminal record.

Usually, we don’t collect sensitive information. If we need to do so, we will only collect sensitive information about you with your consent and where it is reasonably necessary for us to do so, or if we are otherwise allowed or required by law to collect that information. If you provide us with sensitive information, we will consider that you have consented to us collecting it.

USE OF PERSONAL INFORMATION

We may use and disclose your personal information for the following purposes:

to provide our products and services to you
to implement transactions that you participate in via the Service
to identify you and to assist you to obtain and use our products and services
to recommend or consider your eligibility for our products and services
to administer and manage our products and services including the completion of transactions and delivery of products and services acquired
to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the Service, including security updates
to respond to inquiries from you
to provide you with customer support
to provide you with information about the Service and how to use the Service
to monitor and detect possible fraud or breaches of our terms and conditions of service
to ensure that our Service is used in a legal and responsible manner
to ensure that you and your account with us comply with all relevant laws and your contractual obligations to us
to process payments
to improve our products and services
to carry out planning and forecasting activities
to conduct research
for security purposes, including to perform functions that we believe are necessary to protect the security and proper functioning of the Service
to comply with our legal obligations, assist in the enforcement of laws, resolve disputes, and enforce agreements
to investigate or pursue a legal claim
to administer surveys, contests, or other promotional activities or events
to make special offers related to our products and services
to gain an understanding of your needs to provide you with better and more personalized products and services
to promote and market our products
to maintain and update our records
as otherwise required or authorized by law
as authorized by you

We may use your information for other purposes, such as data analysis, identifying usage trends, identifying food trends, building a profile of your preferences, making suggestions about recipes and products that we think will match your preferences, for targeted advertising purposes, assisting you with purchasing items from third-parties (e.g. Instacart), to market the Service, determining the effectiveness of our promotional campaigns, and to evaluate and improve the Service, products, services, marketing, and your experience.

We will not sell your personal information to advertisers or other third parties.

We may de-identify information about an individual so that the information can no longer be related to that individual. We may then use and disclose that de-identified information in the course of our business.

We may also aggregate information on the use of the Service in such a way that the information can no longer be related to the specific individuals. We may then use and disclose such aggregated information in the course of our business (including in any promotional or marketing material).

DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information in the following situations:

with our service providers to monitor and analyze the use of the Service, for payment processing, and to contact you
to and between our affiliates, who are also covered by this Privacy Policy
with our business partners to offer you certain products, services, or promotions
when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside
to government agencies, regulators, and law enforcement bodies
to insurance companies
to a court or tribunal
to a person who serves us with a subpoena or other legal document requiring us by law to disclose information or documents about you to them
to our consultants, contractors, subcontractors, suppliers, service providers, and professional advisors, who assist us in operating our business, for example to payment service providers (e.g. Stripe), customer analytics providers, mail house operators, banks, investigators, and organizations that we engage to deal with you on our behalf
to anyone who acquires or considers acquiring our assets or business (or part of it)
With your consent: we may disclose your personal information for any other purpose with your consent.

LOCATION

We conduct our business in multiple countries.

We may disclose information to recipients that are located outside the country in which you are located. We may disclose personal information to contractors and external service providers in and outside of your jurisdiction.

By using the Service or providing us with your personal information, you consent to the storage and use of your personal information in a country other than the country in which you are located and where a different privacy or data protection regime may apply (including the United States).

We take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your personal information.

SECURITY AND STORAGE

We may store customer information (including personal information and payment information) in a variety of formats, including electronic or paper formats.

Transmissions sent to or from the Service are routinely monitored for quality control and systems administration.

We take other reasonable steps to ensure that your personal information is stored securely.

Security is a shared responsibility. If you are a customer or user of our platform, it is important for you to take reasonable steps to enhance security. These include:

Use up-to-date operating system and browser software.
When downloading documents, always scan them for viruses and malware.
Similar to emails, never execute any binary code on your computer or work with a file format you don’t understand.
Use a complex, unique password (i.e., one that you don’t use anywhere else).
Never disclose your password to others.
Accounts should not be shared — it’s expected that each user will have their own account.
Contact us immediately if you notice any unusual activity related to your account.

Although we take care, we cannot guarantee the security of information provided to us via electronic means or stored electronically. No security measures are perfect, and we cannot promise to be able to withstand security threats in all circumstances. We cannot guarantee the total security of any data transmission over the Internet.

Personal information is only retained for as long as is necessary or as required by law.

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

You have the right to access, update and correct the personal information that we hold about you.

If you would like to access the personal information that we hold about you, please let us know by sending an email to info@cookeaseapp.com. We will provide you with a copy of your personal information within a reasonable period after the request is made, usually within 30 days. In some cases, we may charge a reasonable fee to provide access to your personal information, but we will never charge you a fee to make a request. If a fee applies, we will advise you before we provide access. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

We take reasonable steps to ensure the personal information we hold about you is accurate, complete, up-to-date, relevant, and not misleading.

If you would like to make an update or correction to any personal information we hold about you, please let us know by sending an email to info@cookeaseapp.com.

DELETION

In respect of information stored in the Service, the Service includes working functionality to allow you to delete your account (via Profile settings).

You cannot (and we will not) delete information that is stored in another user’s account.

In respect of information that is held by us but that is not stored in the Service, if you choose to have your personal information deleted from our records, we will do so within a reasonable time of your request to us. If so, we will take reasonable steps to ensure that your personal information is not used (except as may be required by law) by us after your request.

Your information may still be retained, however, to resolve potential or actual disputes, enforce agreements we have with you, or due to technical and legal requirements and constraints related to the security, integrity and operation of the Service.

SPECIFIC JURISDICTIONAL PROVISIONS

EUROPEAN AND UK RESIDENTS

If you are a European or UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

In addition to the provisions set out above, we may process your personal information under the following conditions:

Consent: You have given your consent for processing your personal information for one or more specific purposes.
Performance of a contract: Provision of your personal information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
Legal obligations: Processing your personal information is necessary for compliance with a legal obligation to which we are subject.
Vital interests: Processing your personal information is necessary in order to protect your vital interests or of another natural person.
Public interests: Processing your personal information is related to a task that is carried out in the public interest or in the exercise of official authority vested in us.
Legitimate interests: Processing your personal information is necessary for the purposes of the legitimate interests pursued by us.

Your Rights Under the GDPR: You have the right under this Privacy Policy, and by law if you are within the EU or UK, to request access, correction, erasure, or transfer of your personal information, object to processing, or withdraw consent. If you would like to exercise the foregoing rights, you may email us at: info@cookeaseapp.com.

Californian Residents

This notice to California residents is provided under California law, including the California Consumer Privacy Act (“CCPA”). This notice supplements and is incorporated into our Privacy Policy by explaining your privacy rights if you are a California resident.

Right to Access: If you are a California resident, you have the right to request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and sell.
Right to Delete: If you are a California resident, you have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions.
Right to Opt Out of Sale of Personal Information: If you are a California resident, you have the right to “opt out” of the “sale” of your “personal information” to “third parties” (as those terms are defined in the CCPA).

If you wish to make such a request or to opt out, please contact us by email at info@cookeaseapp.com.

Virginia United States Residents’ Rights

Virginia law provides Virginia residents with rights to access, correct, delete, and port personal data, and to opt out of targeted advertising and the sale of personal data.

To make an access, deletion, or correction request, please contact us by email at info@cookeaseapp.com.

GENERAL

Business transfers: We reserve the right to transfer information (including personal information) that you provide or that we otherwise collect in connection with a sale or transfer of assets or of any portion of our business.

Links to other sites: Our Service may contain links to other websites. We are not responsible for the privacy practices or the content of those other websites. The privacy practices applicable to those other websites may differ substantially from ours, so we advise you to read the privacy policy of those other websites before using them.

Links from other sites: Additionally, there may be third party websites that may be providing links to our website without our knowledge or control. We are not responsible for the content of any third-party websites.

FURTHER INFORMATION AND COMPLAINTS

For further information, or if you would like to make a complaint about our use, handling or disclosure of your personal information, please contact us via email at: info@cookeaseapp.com. Following receipt of your complaint, we will investigate and respond to you within a reasonable period of time.

CHANGES TO THIS POLICY

We regularly review this Privacy Policy and our privacy practices.

From time to time, we will change this Privacy Policy. If we do, we will update the Privacy Policy on our website. The changes will come into effect immediately upon notification on our website.

If the changes are significant, we will aim to provide customers with an email notification of the changes.

You should check our website from time to time to understand how the current version of our Privacy Policy applies to you.

Last Updated: February 10, 2026